CRM Terms Of Service

Effective Date: 01/03/2026 (01st March 2026)

Company: Client Bridge Network Limited

Trading as: Client Bridge CRM

Registered in England & Wales

Company Number: 17016681

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1. Definitions

“Company”, “we”, “us” means Client Bridge Network Limited. 

“Client”, “you” means the business or individual purchasing the services.
“Services” means the Client Bridge CRM platform and related services provided by us.
“Platform” means the CRM system and associated infrastructure used to deliver the Services.
“Subscription” means the recurring monthly access to the Services.

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2. Services Provided

We provide access to a hosted CRM platform and related automation, marketing, and system configuration services.

Services may include:

CRM setup and configuration

Automation and workflow builds

Email/SMS configuration

Funnel and page builds

Integration with third-party services

Optional white-labelling functionality

The exact scope of services will be agreed in writing.

We reserve the right to improve, modify, or update features from time to time.

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3. Future Features & Platform Changes

From time to time, Client Bridge Network Limited may update, modify, or remove features of the CRM platform as part of service improvements or third-party platform updates.

The Client acknowledges that their subscription is based on the functionality available at the time of purchase. Access to the service is not contingent on the delivery of any future features, functionality, or platform developments.

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4. Subscription & Billing

4.1 Subscription Model

Access to the CRM platform is provided on a monthly subscription basis unless otherwise agreed.

Subscriptions automatically renew each month unless cancelled in accordance with Section 10.

4.2 Payment

All subscription fees are payable in advance.

If payment fails:

Access may be suspended immediately.

We may restrict functionality until payment is received.

Continued non-payment may result in termination.

4.3 Setup Fees & Build Costs

Where applicable, setup and build fees are payable either:

In full upfront; or

Spread over an agreed minimum term (e.g., 3–6 months).

Where build costs are spread over time, the agreed minimum term becomes binding to allow recovery of build costs.

If cancelled before the minimum term ends, the remaining balance becomes immediately payable.

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5. Pricing Changes

We may vary subscription pricing by providing at least 30 days’ written notice.

Continued use of the Services after the notice period constitutes acceptance of the revised pricing.

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6. Account Use & White-Labelling

6.1 Internal Business Use

The Services are provided for the Client’s internal business use only unless otherwise agreed in writing.

The Client must not sell, resell, lease, transfer, assign, or make the Services available as a standalone CRM product to third parties.

6.2 White-Labelling

Where white-labelling is enabled:

The Client may apply its own branding.

The Client remains fully responsible for all account activity.

The Client must not represent itself as the owner of the underlying platform infrastructure.

White-labelling does not grant ownership of the platform technology.

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7. Acceptable Use

The Client must not use the Services for unlawful, misleading, harmful, or non-compliant purposes, including:

Sending unsolicited marketing communications without lawful basis or consent.

Breaching UK GDPR, PECR, or other applicable data protection laws.

Conduct that may damage email or SMS deliverability.

Fraudulent, deceptive, or abusive marketing practices.

Content that is unlawful, discriminatory, or harmful.

We may suspend or terminate access immediately where we reasonably believe this section has been breached.

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8. Platform Compliance & Account Suspension

The Client acknowledges that the CRM services provided by Client Bridge Network Limited operate using third-party platforms and service providers, which may include messaging services, email delivery systems, telephony providers, and marketing integrations.

Use of these services is subject to the policies, acceptable use rules, and compliance requirements of those third-party providers.

Client Bridge Network Limited shall not be liable for any suspension, restriction, or termination of services resulting from:

• violations of third-party platform policies,

• unlawful or non-compliant marketing practices,

• spam complaints,

• messaging abuse,

• or other prohibited activity conducted through the Client’s account.

Where a third-party platform suspends or restricts service, Client Bridge Network Limited may also suspend access to the CRM system where necessary to maintain platform compliance.

Client Bridge Network Limited is not responsible for reinstating accounts suspended by third-party providers and cannot guarantee restoration of such services.

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9. Compliance with Laws

The Client is solely responsible for ensuring that its use of the Services complies with all applicable laws and regulations, including but not limited to:

UK GDPR

Data Protection Act 2018

PECR

FCA rules (where applicable)

Consumer protection legislation

We provide tools only. The Client controls and is responsible for how those tools are used.

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10. Account Security

The Client is responsible for:

Maintaining secure passwords and login credentials

Protecting API keys and integrations

Restricting access to authorised users only

Removing user access when no longer required

The Client is responsible for all activity conducted through its account, except where caused by our negligence.

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11. Third-Party Services & Infrastructure

The Services are delivered using third-party providers, which may include:

Hosting providers

Telephony providers

Email delivery services

Payment processors

AI model providers

We are not liable for outages, disruptions, policy changes, or failures caused by third-party providers.

Where third-party costs increase, we may pass through reasonable cost adjustments with notice.

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12. Cancellation & Termination

12.1 Cancellation by Client

Subscriptions may be cancelled at any time.

Cancellation takes effect at the end of the current billing period.

Where build costs were spread over a minimum term, early cancellation requires payment of any outstanding balance.

12.2 Suspension

We may suspend Services immediately where:

Payment is overdue;

Acceptable Use is breached;

There is unlawful activity;

There is a serious security risk.

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13. Data & Backups

The Client is responsible for maintaining appropriate backups of its data.

While we take reasonable steps to maintain platform integrity, we are not liable for data loss arising from:

User error

Third-party outages

Internet failures

Force majeure events

Account suspension due to non-payment

Events beyond our reasonable control

Clients must export required data before cancellation.

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14. AI Features (If Used)

Where AI features are used:

AI outputs are automated and probabilistic.

The Client must review outputs before publication.

AI outputs must not be relied upon for legal, financial, regulatory, or professional advice.

We are not liable for decisions made based on AI-generated content.

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15. Fair Use

Features described as “unlimited” are subject to reasonable and fair usage.

If usage materially exceeds typical business use or risks platform stability or deliverability, we may:

Apply reasonable limits;

Recommend a higher plan;

Restrict abusive usage.

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16. Chargebacks & Billing Disputes

The Client must contact us first to resolve billing disputes.

Chargebacks initiated without prior contact may result in immediate suspension.

Where a chargeback is found to be invalid, the Client remains liable for:

The original amount;

Payment processor fees;

Reasonable recovery costs.

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17. Intellectual Property

All platform software, systems, automation frameworks, templates, and configurations remain the intellectual property of Client Bridge Network Limited or its licensors.

The Client receives a limited, non-transferable licence to use the Services during the subscription period.

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18. Platform Configuration & Account Transfers

The configuration, structure, workflows, automations, templates, funnels, pipelines and system architecture created within the CRM platform form part of the proprietary system build provided by Client Bridge Network Limited.

Clients retain ownership of their underlying contact data and may export their data at any time.

However, unless expressly agreed in writing:

• CRM sub-accounts may not be transferred to another agency, platform provider, or CRM reseller.

• Platform configurations, workflows, automation structures, and system builds may not be migrated or replicated outside the Client Bridge CRM environment.

Where a client wishes to move to another provider, they may export their contact data, but the system configuration and platform build remain the property of Client Bridge Network Limited.

Client Bridge Network Limited is not obliged to assist with platform migrations to competing providers.

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19. Indemnity

The Client agrees to indemnify and hold harmless Client Bridge Network Limited against any claims, losses, liabilities, damages, or costs arising from:

The Client’s use of the Services;

Breach of these Terms;

Violation of applicable laws;

Campaigns, communications, or content created by the Client;

Infringement of third-party rights.

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20. Warranty Disclaimer

The Services are provided on an “as available” and “as is” basis.

To the fullest extent permitted by law, Client Bridge Network Limited makes no representations or warranties, express or implied, regarding:

The uninterrupted or error-free availability of the Services;

The accuracy, completeness, or reliability of any results obtained through use of the Services;

The fitness of the Services for any particular purpose.

The Client acknowledges that the performance of the Services depends in part on third-party infrastructure and internet connectivity beyond our control.

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21. Limitation of Liability

To the fullest extent permitted by law:

We shall not be liable for indirect or consequential losses.

Our total liability shall not exceed the total subscription fees paid by the Client in the six (6) months preceding the claim.

Nothing in these Terms limits liability for death, personal injury, fraud, or any liability that cannot legally be excluded.

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22. Force Majeure

We are not liable for delay or failure caused by events beyond our reasonable control, including but not limited to:

Natural disasters

Internet outages

Government action

Third-party provider failure

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23. Entire Agreement

These Terms constitute the entire agreement between the parties and supersede prior discussions or representations.

Any variation must be agreed in writing.

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24. Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full force.

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25. Electronic Communications

You agree that we may communicate electronically, including by email and through the platform.

Electronic communications satisfy legal requirements for written notice.

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26. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.